Privacy Policy

1. Introduction

Heirloom Treasures, "we," "us," or "our" operates the website www.heirloom-treasures.com ("Site") and provides heritage preservation services (collectively, our "Services"). We have developed this Privacy Policy to inform all users ("user(s)," "you," or "your") about how we collect information in the course of conducting our business, including on the Site, how we use the collected information, and a user's rights with respect to the collected information.

Please read this Privacy Policy carefully. If you do not agree to be bound by this Privacy Policy, then do not access or use the Services. By accessing and/or using the Services, you accept and agree to be bound by this Privacy Policy. This Privacy Policy is incorporated into our Terms and Conditions. Your use of our Services and any Personal Information (as hereafter defined) you provide through the Services are subject to this Privacy Policy at all times.

You must be at least EIGHTEEN (18) years old to access the Site and use our Services. If you are under eighteen (18) years old, you are not permitted to use any part of the Services for any reason.

If you have any questions about this Privacy Policy, please contact us at info@heirloom-treasures.com or at (737) 215-9267.

2. Information We Collect

When you use the Site and our Services, we process certain types of Information, as described below.

a. Personal Information

"Personal Information" means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

Personal Information that we collect on the Site includes, but is not limited to:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Billing Information: Credit card details, billing address, payment history
• Project Information: Cookbook specifications, delivery preferences, special instructions

When you access or use the Services, you may provide Personal Information to us, such as when you request to receive information or support; complete online forms and surveys; communicate with us or our representatives, whether through standard mail, email, telephone (including text messages), or otherwise by any means or manner.

Additionally, if you choose to make a purchase on or through features on the Services, you may be required to provide your Personal Information to third parties for services such as credit card or other payment processing, order fulfillment, order tracking, and address verification. In such cases, the information may be used by us and by such third party(ies), each pursuant to its own policies. You agree that we are not responsible for third parties' processing of your Personal Information.

b. Recipe and Content Information

As part of our custom cookbook creation services, we collect:

• Recipes: Text, ingredients, instructions, cooking notes
• Personal Stories: Family histories, recipe origins, personal anecdotes
• Photos: Food images, family photos, personal pictures for cookbook inclusion
• Design Preferences: Layout choices, color schemes, formatting preferences

c. Materials and Heritage Content

In connection with our heritage preservation services, we may collect:

• Family Materials: Photographs, documents, and other family memorabilia submitted for digitization
• Digitized Content: Digital copies and restored versions of your submitted materials
• Metadata: Information about the organization and cataloging of your materials

d. Non-Personal Information

"Non-Personal Information" means information that does not identify you, but provides insights regarding your use of the Site. For example, we collect information about your use of the Site, including but not limited to Internet connections, computer equipment, browser information, websites visited before entering and after leaving the Site, IP addresses, and other information about your use of the Site that does not identify you as a user.

You may be given the option to receive push notifications while using our Services. In order to serve push notifications, we may need to collect your IP address and a persistent identifier from your device. You can turn off push notifications in your device settings.

Personal Information and Non-Personal Information are collectively referenced as "Information." Information we collect about you may be aggregated with other users' Information. It may also be combined with associated Personal Information that you provide to us or that we receive from third parties. If we combine or associate information from other sources with Personal Information that we collect through the Site, we will treat the combined Information as Personal Information in accordance with this Policy.

e. Communication Records

We maintain records of:

• Customer Service: Email exchanges, chat logs, phone call notes
• Project Communications: Design feedback, revision requests, approval      confirmations
• Marketing Communications: Newsletter subscriptions, promotional preferences

f. Geolocation Information

You may choose to allow us to access your location by granting the Site access to your location when prompted or through your device's location services settings. You may change these settings on your device, but this will impact your use of and access to the Services.

g. Third-Party Social Networking Service(s)

If you choose to access, visit, and/or use any third-party social networking service(s) that may be integrated with our Site, we may receive your Personal Information and other information about you and your computer, mobile, or other device that you have made available to those social networking services, including information about your contacts through those services. Your decision to use a social networking service in connection with our Site is voluntary. However, you should make sure you are comfortable with the information your third-party social networking services may make available by reviewing privacy policies of those providers and/or modifying your privacy settings directly with those networking sites/services.

3. Use of Information

We use Non-Personal Information collected by cookies, web beacons, and other Internet tracking technology to store your preferences, improve website navigation, make personalized features and other services available to you, to generate statistical information, monitor and analyze user traffic and usage patterns, monitor and prevent fraud, investigate complaints and potential violations of our policies, to improve the products, services, materials, and other content that we describe or make available through the Services, and otherwise help administer and improve the Services.

We may identify you from your Personal Information and merge or co-mingle Personal Information and Non-Personal Information. Except as otherwise stated, we may use Information we collect from you for the legitimate business purpose of providing our Services to you, including, but not limited to:

• Primary Service Delivery: Cookbook creation, processing recipes, formatting      content, designing layouts, order fulfillment, managing production,      printing, shipping, and delivery
• Customer Support: Responding to inquiries, resolving issues, providing assistance, and account management
• Project Management: Status notifications, proofs for approval, delivery confirmations, and project communications
• Business Operations: Website improvement, quality control, security protection, and legal compliance
• Communication: To provide advertising and marketing, including delivering targeted and interest-based advertisements through the Services, and to improve our      advertising and marketing services
• Legal Compliance: To comply with legal obligations, court orders, or in order to exercise any legal claim, or to defend against any legal claim
• Business Transfers: To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets
• Security and Fraud Prevention: To prevent or investigate fraud, or for risk      management purposes, and to help maintain the safety, security, and integrity of our Services, databases, and other technology assets, and business

In addition, we may use third-party e-mail providers to deliver communications to you. This is an opt-in e-mail program. If you no longer want to receive these e-mail communications, you may opt-out of receiving e-mail communications through the "unsubscribe" link or by contacting us at info@heirloom-treasures.com.

We may, from time to time, invite you to participate in online surveys. The information requested in these surveys may include, but is not limited to, your opinions, beliefs, insights, ideas, activities, experience, purchase history, and purchase intent regarding products, events, and Services. The information collected by these surveys is used to research market trends, company growth, community needs, etc. Your input will help us to improve customer experience and shape development of our products and Services.

4. How We Share Information

We may share Personal Information with the following parties:

• Service Providers: Third-party service providers who assist us in payment processing, printing services, shipping companies, cloud storage, and analytics services. These third-party service providers have access to your Personal Information only for the purpose of performing services on our behalf. We have entered into contractual relationships with these service providers and require them to comply with all applicable information privacy laws and regulations.
• Legal Requirements: As we believe necessary: (i) under applicable law; (ii) to enforce applicable terms and conditions; (iii) to protect our rights, privacy, safety or property,      and/or that of our affiliates, you, or others; (iv) to detect, prevent, or otherwise address fraud, security or technical issues; (v) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same level of privacy rotection.
• Authorized Third Parties: Parties directly authorized by you to receive the applicable Information, such as when you authorize a third-party application provider to access your account.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Information Security

Heirloom Treasures uses industry-standard protections for the Site and Services, which are intended to mitigate against the loss, misuse, alteration, breach, and theft of information and services. We implement comprehensive security measures to protect your information, including:

• Encryption: All sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Servers: Protected servers with firewalls and intrusion detection
• Regular Updates: Ongoing security patches and system updates
• Employee Training: Staff education on privacy and security best practices

Although we use reasonable security measures designed to protect your Information and materials, it is common knowledge that transmission of information via the Internet is not wholly secure, and we cannot guarantee or warrant the security of your Personal Information, or any other information or materials, transmitted to or through our Site or Services or otherwise provided to us. We are not responsible for the theft, destruction, or inadvertent disclosure of such information. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Service(s). Any transmission of information is at your own risk. By using our Site and/or Services, you acknowledge and accept these risks.

If you have any questions about security on our Services, or if you become aware of any unauthorized use of an account, loss of your account credentials, or suspect a security breach, notify us immediately via email at info@heirloom-treasures.com. If our security system is breached, we will notify you of the breach to the extent required under applicable law.

6. Information Retention

We retain the Personal Information we receive as described in this Privacy Policy for as long as you use our Site or as necessary to fulfill the purpose(s) for which it was collected, provide our products and services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

• Active Projects: Information is retained throughout the duration of your cookbook project
• Completed Projects: Data is kept or a reasonable period to provide customer support and potential reprints.
• Account Information: Retained as ng as your account remains active
• Legal Requirements: Some information may be retained longer to comply with legal obligations

7. Your Privacy Rights and Choices

a. Access and Correction Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate or incomplete nformation
• Update your account information and preferences

b. Data Portability

You can request a copy of your personal information in a commonly used format.

c. Deletion Rights

You can request deletion of your personal information, subject to:

• Completion of any ongoing cookbook projects
• Legal requirements for record retention
• Legitimate business needs

d. Marketing Communications

You can:

• Opt-out of marketing emails by clicking the unsubscribe link
• Update your communication preferences in your account settings
• Contact us directly to modify your preferences

e. Cookie Controls

You can manage cookies through your browser settings, though this may affect website functionality.

8. Cookies and Tracking Technologies

We use various types of cookies and tracking technologies:

• Essential Cookies: Required for basic website functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how our website is used
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings, but disabling certain cookies may limit website functionality.

9. Links to Third-Party Sites

The Site may contain links to other sites that are not operated by us. If you click on a link to another site, you will be directed to that third party's site. Such links do not constitute an endorsement by us of those other websites, their content or services, or the persons or entities associated with those websites. This Privacy Policy does not apply to third-party websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies and terms of all third-party websites or services that you may visit.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. In accordance with the Children's Online Privacy Protection Act ("COPPA"), we will never knowingly request or solicit Personal Information from anyone under the age of thirteen (13) without verifiable parental consent. In the event that we receive actual knowledge that we have collected such Personal Information without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is practical. We reserve the right to request proof of age at any stage so that we can verify that minors are not using the Service(s).

11. International Data Transfers

If you are located outside the United States of America, please note that your information may be transferred to and processed in the United States of America, where our servers are located. We ensure appropriate safeguards are in place for international transfers.

12. Your California Privacy Rights

California Civil Code Section 1798.83 permits California residents to request and obtain a list of what Personal Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge.

California residents also have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to request the deletion of personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties. Under Section 1798.83, California residents are entitled to request and obtain such information by e-mailing a request to info@heirloom-treasures.com.

13. Changes in the Privacy Policy

We reserve the right to modify and update this Privacy Policy at any time by posting an amended version of the statement on our Site. When we make changes:

• We will post the updated policy on this page
• We will update the "Last Updated" date
• For significant changes, we will provide additiona notice via email or website notification
• Your continued use of our services after changes constitutes acceptance of the updated policy

Please refer to this policy regularly. If at any time we decide to use Personal Information in a manner different from that stated at the time it was collected, we will notify you either on the home page of our Site or via e-mail.

14. How to Contact Us

If you have any questions or comments about our Privacy Policy, or want to exercise your privacy rights, please contact us at:

Email: info@heirloom-treasures.com 

Phone: (737) 215-9267 

Address: Leander, Texas 

Website:www.heirloom-treasures.com

For privacy-related requests, please include:

• Your full name and contact information
• Description of your request
• Verification of your identity (for security purposes)

Effective Date: July 16, 2025, Last Updated: July 31, 2025

By using www.heirloom-treasures.com, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.